Hello, everyone. I have structured a Journey that sends WhatsApp messages. When sending these messages, I need to understand which of my subscribers have opened the message. To do this, I tried several methods, such as the Intelligence Report section, which allows me to see the total number of opens or sends for that specific message, but I was unable to associate a SubscriberKey with each opens or sends. So I can't figure out which subscribers actually opened the message. I thought of another solution, which was to query the Marketing Cloud Data View. I can access the journey and the specific activity, but I can't track down the subscriberKey to understand who the Open numbers I see in the reports refer to, considering that the Data Views _open, _send, and _click refer ONLY to emails. Can you help me by suggesting an alternative? Or can you confirm that i have done everything possible and that there is no alternative?
@Cristian Pozzi You can use Automation Studio and Contact Builder to create Chat Messaging Data Extracts and learn more about your message metrics.
https://help.salesforce.com/s/articleView?id=mktg.mc_jb_whatsapp_data_extract.htm&type=5
