Hi,
I'm new to using Salesforce and currently trying to complete the challenge for Use All the Service Console Productivity Tools Together - Run a macro and perform mass quick actions.
However, I’m running into a road block since I can’t find the two specific cases we have to modify to complete the challenge (#00001002 and 00001016). They weren’t in my list view in my playground and I tried searching for them as well, but to no avail. I see other people have had the same issue, but didn't see any accepted answers that resolved it. Is there a way to have someone at Salesforce manually load both of those cases to my playground so I can complete the challenge? Any assistance is greatly appreciated!
#Trailhead Challenges
Hi ,
For interest of other audience if you can't find 00001002 or 00001016, you can set the case number as below from salesforce classic.
1. Navigate to Setup > Build > Customize > Cases > Fields
2. Click Edit against Case Number
3. Enter last 4 digit for the number you need in 'Next Number' box. e.g. if you need case number to be 00001002, enter 1002.
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