Create Case Queues and Assignment Rules

Hi.

I completed all the steps of Create Case Queues and Assignment Rules and Ada Balewa is a selected member of the 'Product Support Tier 2' queue (see screenshot). Also, the user is active. However, this error appears when I try to complete the challenge: We can't find user 'Ada Balewa' as a selected member of the 'Product Support Tier 2' queue.

Captura de pantalla 2025-08-03 a las 7.48.52 p. m..png

#Trailhead Challenges

2 answers

Laura Zuñiga (Salesforce)
Aug 6, 2025, 3:38 PM
Hi. I had 2 Ada Balewa users, so I deactivated one of them and it worked.

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