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Anoop Bhaskaran (Capgemini) asked in Agentblazer Community Group
Apr 29, 2025, 6:03 AM

Default Agent - Agentforce (Default) Agent

Good Morning Everyone,

I am a bit confused about the default Agentforce agent. I followed the steps in the Agentforce trailheads, but I am looking for more details on the types of agents.

  1. What is the core functionality behind the Agentforce (Default) Agent? I understand it should be enabled and activated, but what happens if I delete or deactivate it?
  2. I created a custom agent of type Service Agent from within Salesforce Sales/Service Cloud. However, it always opens the default Agentforce agent. Is there an option to mark the custom service agent as my default agent from inside Sales/Service Cloud? I deleted my default agent and now Agentforce is throwing an error.
  3. If we cant keep the custom agents as default agent, where and how the custom agent used ?

Any document or links appreciated.

4 answers
  1. Venukumar Thallika. (Infosys Limited)
    Aug 27, 8:32 AM

    Hi @Anoop Bhaskaran,

    Currently I am also facing this issue, if you know the solution. Please let me know if it is really helpful for me.

    Actually I want to connect my custom agents.

    Thank you 🤝

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