FavoriteShirley Fong (James Hardie) asked in #Service CloudMar 17, 2025, 10:57 PMCase - Auto repliesHi everyone, We have an email address that should not receive any case auto-replies. I excluded them in the case response rule, but now all auto-replies are being stopped. What did I do wrong? #Service Cloud #Email-to-caseShow More1 answerSortSort by DateSort by Most HelpfulSort by DateMohit Kumar Agarwal (Dell Technologies)Mar 18, 2025, 12:40 AMPls see this - https://trailhead.salesforce.com/trailblazer-community/feed/0D54S00000E9a1PSARAdd a commentWrite an answer...BoldItalicUnderlineStrikethroughBulleted ListNumbered ListAdd linkCode blockInsert imageAttach filesLink URLCancelSave0/9000Reply
Mohit Kumar Agarwal (Dell Technologies)Mar 18, 2025, 12:40 AMPls see this - https://trailhead.salesforce.com/trailblazer-community/feed/0D54S00000E9a1PSAR