Hello all,
Has anyone dealt with this error before:
We can't show this data because of an error. Ask your Admissions Connect administrator for help.
We currently rely on a workaround where we update the activity date for tasks overdue by more than 365 days, which then flips the task's record IsArchived value to false. Does anyone have a more permanent and effective solution for this?
Edit: We are also running the most current version of Admissions Connect.
Hi Robin,
We've experienced the same issue due to the automatic archival of tasks. I created a case with Salesforce Support, and they let me know that product team is considering looking into a fix. Maybe if you do the same thing, they'll be more motivated to figure out a solution.
Our "workaround" was to just remove the checklist from the page after the record's created date more than 365 days ago. Obviously this doesn't solve the problem with Admissions Connect, but just hiding the error works for our use case. If you're just concerned about displaying the data from the action plans, I think the action plans can still be viewed from the Action Plan Related List, but it might require users to drill down into each related record.
