Show a chat message when the agent is available, but does not respond

Hi,

we'd like to have some messages for the visitor when he's waiting for more than

2 minutes, because the agent had to leave for 10 minutes, but his status is still "available".

I know there is a timeout functionality, but works only for the idle visitor. I can't find anything

resembling this for an agent being idle. Can we tackle this with a chatbot or some custom action?

Or can we automatically change the agent's status to "On break" with a message for the visitor?

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