Does anyone have experience configuring workflow logic in HubSpot forms to create cases in Salesforce?
If you're trying to use HubSpot forms to create Cases directly in Salesforce, the default integration usually focuses on syncing Contacts or Leads, not Cases. That’s where things get a bit tricky.
In situations like this, instead of relying only on the native sync, you can send the form data directly to Salesforce’s Case API endpoint. I’ve handled similar use cases by routing form submissions through an API connection rather than depending entirely on the built-in integration.
If you’re working with WordPress forms (like CF7), something like Contact Form to Any API- https://wordpress.org/plugins/contact-form-to-any-api/ can send the submission straight to the Salesforce Case endpoint with custom field mapping.
It really depends on how much control you need over the payload and object creation, but going the API route gives you more flexibility.
Hope that helps.
