I need an approval process that requires:
- Multiple approvers
- Multiple step process
eg Case is created --> Request Approval --> Approver 1 --> Approver 2 --> Manual update to external system --> Manually send email(s)
There will be rejections that will require more information before going back to Approver 1.
I'm looking for opinions, pros, cons as well and suggestion on modeling.
- Salesforce out of the box Approval Process
- Custom Flow
- Something completely different
Thank you in advance for your input and assistance. I look forward to your responses.
2 answers
Lot of variables in approval processes that make it tough to have one easy solution. Are your approvers going to be Salesforce users?