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I need an approval process that requires:

  • Multiple approvers
  • Multiple step process

eg  Case is created  -->  Request Approval  -->  Approver 1  -->  Approver 2  -->  Manual update to external system  -->  Manually send email(s)

There will be rejections that will require more information before going back to Approver 1.

 

I'm looking for opinions, pros, cons as well and suggestion on modeling.  

  • Salesforce out of the box Approval Process
  • Custom Flow
  • Something completely different

Thank you in advance for your input and assistance.  I look forward to your responses. 

2 answers
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