I have created a custom button to launch MIAW Chat on Community page and have hidden the standard button by setting visibility as always hidden. But after starting a chat , unless the user clicks on 'End Conversation' and closes the chat window , the standard button will always be visible. Even if agent ends the session , the user can still send new messages or just minimize the chat window. The conversation does not end. If user logs out with keeping the chat window and again logs in after sometime , chat window is still open on that page. Basically the custom button is of no use if user starts a chat and doesn't end conversation and closes window.
Is there any APIs or any other way to close complete conversation when Agent ends the session?
@Don Schueler How to programmatically determine if a MessagingSession was ended by the new "End Session Based on Inactivity" automation vs. manually by an agent?
