Hi there, we have a flow that creates a case from our online helpdesk. When someone submits a helpdesk ticket, it creates a case and the origin should come in as "web". However it is not. I might have to show more, but I don't see why it wouldn't be populating as "origin" from here.
1 answer
Hello @Monica Raimondi that should be mapped as the other values. Could you please check if you do not have a fast update record triggered flow, fired on case insertion (that could be also a before insert apex trigger) that would overwrite this value when the case is created ?
Eric
