We are in the process of setting up Assessments and Recommendations and have done the following:
- Created an Assessment using Discovery Framework
- Mapped assessment question response options to their corresponding recommendations, using Assessment Question Response Recommendation object.
- Setup a Decision Table as per https://help.salesforce.com/s/articleView?id=sf.hc_admin_integrated_care_management_set_up_decision_table.htm&type=5
When we launch the Care Plan and select the Assessment to base recommendations on, nothing displays.
Looking at Decision Matrices within Lookup Tables we can see that the output is correct and the expected RecommendationReferenceID is being returned as Output based on the configured Outputs.
We have managed to get this to work for one Omniscript, so it is working in the org. Just not for this specific Omniscript.
Any thoughts?
Thanks in advance.
5 answers
Check all of the variable names throughout your Omniscript, IPs, DR, Decision tables. As you know these are case sensitive and must match exactly so 1 letter off in any given f the references will break your data flow.