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Tanmay Choudhari (Accenture) asked in #Case
Jan 29, 2024, 2:12 PM

How to prepopulate parentId field with parent case id ?

I have created a custom clone button to clone the case record. While cloning i want to populate the parentId field with case.id from where we are cloning the case. Have written this but not working. Any help is appreciated!

 

/{!Case.Id}/e?clone=1&defaultFieldValues=ParentId={!Case.Id}

 

#Case #Service Cloud #URL Hack #Custom URL Button

6 answers
  1. Roberto Ortega (Fluidra)
    Jan 30, 2024, 5:00 PM

    @Tanmay Choudhari this is not available for Lightning Experience, you will have to use either a Lightning Component or a Flow to do this, not a button with a custom URL.

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