We have enabled Duplicate Rules in our sandbox. Ran the Duplicate Job on Lead and Person Account using OOTB duplicate and matching rules and created report type for Duplicate Record Sets.
- When a specific user with Salesforce and Sales Console User licensed and Minimum Access profile is trying to access the Duplicate Record Set list view, they cannot see the records.
- We created a report using custom report type and when user tried to access a record from the report, they cannot see any details on the record page.
Not sure why. No problem with users with Standard User profile. User has CRUD access to Lead, Account, Contact and Duplicate Record Set objects.
Attaching screenshots for reference.
8 answers
I had a particular issue where users could see all Duplicate Record Set fields, except for 'ParentId' (commonly used in reports). To get access to it, the users should have the 'View Setup and Configuration' permission.
