I have a client who has a picklist in SFDC where one of the options is to leave the field empty/blank. They want to have bi-directional sync with Outreach, so how do we make it so that the same option exists in Outreach (where they have options but can also leave the field blank)?
They are getting this error: "We could not sync this record. Reason: Provided external ID field does not exist or is not accessible: Requested."
1 answer
Hi @Amanda Woodring,
You can have blank values for picklist if the picklist if not a required field.
But the error message you have mentioned looks like an issue with the external ID field.
