Hello!
We have integrated a cloud telephony solution with Salesforce and both incoming and outgoing calld are being handled using this integration within Salesforce. Whenever a new call comes in (new or existing account), we would like it to open up in a new browser tab. However, we understand that Open CTI for Lightning Experience doesn’t support the softphone layout field "Screen pops open within when the value is New browser window or tab" and hence our requirement could not be met out-of-the-box. I am reaching out to the developer forum to see if there is any other customer like us who faced the issue and if or not they were able to overcome the same using a custom API route.Appreciate if anyone could help with this.Thanks!1 answer
Hi Bechu,I haven't found any alternate workaround since the documentation states about below limitation.Open CTI for Lightning Experience doesn’t support the softphone layout field Screen pops open within when the value is New browser window or tab. In Lightning Experience, the default value is Existing browser window.Check on appexchange and see if you can find any tools that matches your requirement.https://appexchange.salesforce.com/Please mark as Best Answer if above information was helpful.Thanks,
