Hi Jayesh,Please try this solution which is suggested in the stack exchange community for the above issue.The solution requires the creation of a visual force page, custom component, and adding the component to the SC console. Apex Controller:
<apex:page>
<apex:includeScript value="/support/console/32.0/integration.js"/>
<script type="text/javascript">
sforce.console.chat.onChatStarted(function(result) {
sforce.console.chat.onAgentSend(result.chatKey,
function(resOnAgentSend) {
/*Monitors every chat message sent by the agent to verify
that the chat has not been transferred.*/
if(!(resOnAgentSend.isAutoGreeting && resOnAgentSend.isTransferred)) {
sforce.console.chat.sendMessage(result.chatKey,
resOnAgentSend.content, function(resSendMessage) {
if(!resSendMessage.success){
return;
} });
} else {
/*Sends your customized transfer message to the customer
if the chat has been transferred to a new agent. Replace
the text in quotation marks to whatever you want your transfer
message to say.*/
sforce.console.chat.sendMessage(result.chatKey, "Hi! Thank you
for your patience. Give me one second while I review your chat." ,
} });
} });
});
</script>
</apex:page>
Thanks,
Nagendra
2 answers
