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Topics#IntegrationKriti Khanna's Question
Kriti Khanna asked in #Integration
Sep 5, 2018, 11:11 AM

Error in connecting marketing cloud and sales cloud

Hi,

I am trying to connect my sales cloud account(unlimited edition) to marketing cloud edition (Enterprise 2.0), multi org is enabled on marketing cloud side and most of the configuration like installing managed package and changing layouts are done, also salesforce integration option is done in marketing cloud side.

I am getting error "There was an error communicating with Salesforce, verify your connected app is set up properly and try again." while performing steps mentioned on https://help.salesforce.com/articleView?id=mc_co_connect_marketing_cloud_api_user.htm&type=5.

I get the above mentioned error when I try to put my username before clicking integrate.

Any help is appreciated.

Thanks in advance.
2 answers
  1. Guillaume Matthieu Baudisson (Desjardins)
    Mar 14, 2024, 7:23 PM

    Hi guys,

     

    it might help other

    i was also strugling with that this is what resolved mine

     

    under the connect app double check you add the permission set ! :)

    Hi guys, it might help other i was also strugling with that this is what resolved mine under the connect app double check you add the permission set ! :)

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