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Topics#Lightning Experienceramya silpa reddy kallam's Question
ramya silpa reddy kallam (Toyota Financial Services) asked in #Lightning Experience
May 2, 2019, 3:30 AM

How to add Email on Activity tab for case object in Lightning

In salesforce lightning case object need help in adding Email option under Activity Tab. I have added the Send Email action on page layout but cannot see it in the case page layout.

How to add Email on Activity tab for case object in Lightning
4 answers
  1. Khan Anas Rehmani (Salesforce)
    May 2, 2019, 9:56 AM
    Hi Ramya,

    Greetings to you!

    Make sure the actions you want to add are included in the Global Publisher layout.

    • View the page layout for the object you want to update.
    • Make sure buttons for New Task, New Event, Log a Call, and Send an Email (not Send Email) are added to the Salesforce Mobile and Lightning Experience Actions section of the page layout.

    Make sure your users have permission to create new tasks and events, log calls, and send email.

    Please refer to the below links which might help you further with the above requirement.

    https://help.salesforce.com/articleView?id=activitytimeline_configure_call_task_event_tabs.htm&type=5

    https://success.salesforce.com/answers?id=9063A000000eFfaQAE

    https://success.salesforce.com/answers?id=9063A000000lEqjQAE

    https://salesforce.stackexchange.com/questions/199737/lightning-activity-composer-missing-send-email-tab

    https://trailhead.salesforce.com/en/content/learn/modules/service_trans/service_trans_feed

    I hope it helps you.

    Kindly let me know if it helps you and close your query by marking it as solved so that it can help others in the future. It will help to keep this community clean.

    Thanks and Regards,

    Khan Anas
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