I recently cloned a standard bot to an enhanced version. However, I noticed that the "System.LastCustomerInput" system variable remains empty in this new, improved bot, regardless of the number of messages I send to it. This bot was designed to be used in conjunction with the WhatsApp channel (enhanced), and it is worth mentioning that the variable in question always worked properly in the default bot.
It is worth mentioning that the variable operates correctly when viewing the text within the bot editor.
Do you know what it could be?
@Dados SI, after having some conversation with SFDC Support, I have posted the solution in https://trailhead.salesforce.com/trailblazer-community/feed/0D5KX000000ntbY0AQ
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Summary:- Request ProcessInitialIntent permission to SDFC Support.
- Keep Conversation Acknowledgement blank in the Messaging Channel.
I wish this was mentioned in the migration documentation
