FavoriteShane Gillespie (Champions Travel) asked in #ChatNov 13, 2023, 3:57 PMCurrently when an agent accepts a chat transfer from a user the case owner is set to "Platform Integration User". Is there anyway to set this to the user that accepts the chat?Currently when an agent accepts a chat transfer from a user the case owner is set to "Platform Integration User". Is there anyway to set this to the user that accepts the chat? @* Service Cloud *2 answersSortSort by DateSort by Most HelpfulSort by DateLoad more comments...Magulan Duraipandian (NeuraFlash)Nov 15, 2023, 9:04 PMYes. Please check this https://www.infallibletechie.com/2022/05/how-to-update-case-owner-to-chat-agent_11.html Add a commentWrite an answer...BoldItalicUnderlineStrikethroughBulleted ListNumbered ListAdd linkCode blockInsert imageAttach filesLink URLCancelSave0/9000Reply
Magulan Duraipandian (NeuraFlash)Nov 15, 2023, 9:04 PMYes. Please check this https://www.infallibletechie.com/2022/05/how-to-update-case-owner-to-chat-agent_11.html