Not able to choose an Email Sender Address

Hello all!

I'm trying to configure a survey, but in "Default Settings" I'm not able to choose any Org Wide Address. Picklist just shows me "None" as the unique option.

I've checked the Org Wide Addresses and I have few that are verified, so I don't know why I cannot choose them for my survey

Thank you very much in advance

Captura de pantalla 2023-08-11 161445.png

13 answers

Kostiantyn Isaiev (Customertimes)
Apr 14, 11:07 AM
I get scenario from SF Support: add the “From” field to the layout of the Send Email global action (Setup → Global Actions → Layout (Send Email)).

For now I can see my noreply address.

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Salesforce Surveys

Salesforce Survey was introduced in the Spring 18 release. The group is for anyone who is using Salesforce Survey or wants to. In the Summer 19 release, Salesforce removed the creator license and now allows any authorized user to create as many surveys as needed. But you have to pay for Survey Responses after the first free 300. This limit is per org for the length of your contract. Unlimited "assessment" surveys are still included for free with Health Cloud. For others, response packs list for $300 for 1,000 responses. Contact your AE for details. In the Summer 20 release, Salesforce introduced a new package called Salesforce Feedback Management. The new product added the ability to map survey responses to other salesforce records, to merge data from existing salesforce records into survey questions, and overlaid all of this with customer lifecycle management and a heavy dose of Einstein. The product price is now $46,000 per org per month for unlimited responses.

Not able to choose an Email Sender Address

Salesforce Surveys

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