Hello,
We are working on moving our customer care team out of Zendesk into Service Cloud. I've rebuilt the help center from Zendesk into Salesforce Knowledge. We have a mobile app for our product and there are some quesitons around knowledge that I need help with:
Our app devlopers (non-Salesforce) are looking for sdks for knowledge but found a different option, REST API.
The issues that arises here has to do with Bearer tokens and for enabling the REST API in the first place.even once it is enabled, there is an OAuth flow for getting a token – and that flow requires the account login / password – NOT the individual user’s. From what they can see, this pretty much always required a web redirect. Primarily because, they think they to put my account login / password in the app (which is a bad security practice) and second, if that PW changed, your Knowledge access would need an app update to keep it active. This is something we could possibly put into Contentful, but again, as a security measure that is not something I would suggest doing – at all. Mostly, I’m bringing it up to let you know I tried to think about possible solutions – and those solutions are not secure.
What is the best practice for putting Salesforce knowledge in a non-Salesforce app? #Knowledge Management #Service Cloud
@Brandon Page Salesforce help actually pointed me to post something here.
I did look into the link you posted but it is just a presentation from Dreamforce 2017 and I cannot find anything on the appexchange. is this product still available or was it re-named?
Thanks.
