Can anyone think of why Gift Entry will import a new donation and then create a duplicate when it processes the batch?
I've turned on tracking history to see if I can identify cause because manually matched records are creating duplicates as well. This one was a brand new donation so has me even more confused! There are 95 duplicates in the latest batch I need to fix :(
Hi @Judi Sohn, no it is creating a second opportunity, sorry I wasn't clear I've updated subject.
The import record is showing it created donation one on line three, then another on line one. I would have expected it only to create one (see the original value is replaced with a new value of the second opportunity). I think it may be related to the matching rules, but not sure how...
