In Trailhead admin above task not getting the related fields.. Click the Related tab. Click New in the Entitlements-related list, and fill in the details. Entitlement Name: Basic Phone Support

I have found this issue a year later! Realised the in the Field Accessibility of each of the Entitlement fields in Case was hidden.

Mar 14, 2023, 4:51 AM

Set Up Case Escalation and Entitlements Create Service Contracts with Entitlements

In Trailhead admin above task not getting the related fields..

Click the Related tab.
Click New in the Entitlements-related list, and fill in the details.
- Entitlement Name: Basic Phone Support

9 answers

Anna Corish (Children's Health Foundation)
Feb 20, 2025, 2:54 PM
I have found this issue a year later! Realised the in the Field Accessibility of each of the Entitlement fields in Case was hidden.

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Set Up Case Escalation and Entitlements Create Service Contracts with Entitlements

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