I have my bot created and ready. But it answers every chat that comes in, regardless if there is an agent in queue or not. There is the option that has it engage on chats when an gent is logged in. But it doesn't have the opposite, to deploy the chat only when no agent is logged in. Is this something that can be done? This was the whole point to have the chatbot for overnights. bot will troubleshoot a little with user, collect information and we can come in the morning to check the case that was opened.
Any help would be great! Thank you. #Chatbot
Thank you Khyati. I did have the offline form already set up, but your video is very good at explaining it.
So, you think the chatbot cannot be scheduled to only work when the queue has no agents logged in? I only want it to answer when no one is available, to assist with some troubleshooting and create a case that we can follow up with after.
Thank you.
