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Krishna Madolli (Blue Ocean CRM Inc) asked in #Nonprofit
Feb 16, 2023, 12:54 PM

EDA - Case Behavior Record Types: Could not process MDAPI response: Update of BusinessProcess Case.Behavior Management: Error on line 3, col 24: Picklist value: New not found

Hi Team,

 

I am installing EDA package in sandbox with Service cloud. Getting following error:

 

EDA - Case Behavior Record Types: Could not process MDAPI response: Update of BusinessProcess Case.Behavior Management: Error on line 3, col 24: Picklist value: New not found

 

Any guidance to solve this error would be helpful. FYI @Harsha Gadag

4 answers
  1. Sivanand Jothy (KPMG)
    Jun 30, 4:03 AM

    CaseStatus picklist value should match exactly to "New" or "Closed". The error occurs, if there are any emoji characters in the values. 

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