Hi, we are migrating Drupal articles to Salesforce Knowledge and we have some translated articles not linked with Original language articles, how can we link the translated articles with original if we can't edit in any way the MasterVersion Id field to relate both? Is there any way to do it?
Thank you
#Knowledge #Lightning Knowledge Migration #Lighting Knowledge #Knowledge Article Translation
As per the case description, I understand that you are looking to upload translated articles associated to master article(Knowledge__kav object.)
I have tested this in my demo org and found a way to achieve this by creating a lookup field,
i. Created a lookup field(ParentKnowledge) to knowledge.
ii. Translated an article(Creates a new Spanish article with draft status)
iii. Updated the field ParentKnowledge with the English article in the newly created article.
iv. The translated article is associated with Master article.
Also, I have tried updating the article using data loader(refer the attched article.csv file).
Please find the attachments for reference.
Note the following restrictions:
It's only possible to update draft articles via Data Loader and there are restrictions on how you can export or query knowledge articles.
It's not possible to update an article's PublishStatus via the Data Loader and it's necessary edit each article you would like to update to create a draft version.
There is no standard or supported means to mass update articles to draft status. They must be set to draft status one at a time via the user interface.
