Hello, I'm system admin of CRM for fundraising of my organization which is based on salesforce-NPSP and I'd like you to help for resolve problem below...
We've published several web-forms for inquiries, change monthly donation amounts or procedures like that by using web-to-lead/case function.
But some requests posted on them seems to be disappered after sent request on the form, in other words, records corresponding to these request were not created on the Lead/Case object in our salesforce environment.
If you have any point, concern that we should check, please let me know.
-Needs reCAPTHCA to put request on those form but if user doesn't check reCAPTHA check, "Submit" button of the form are not shown so user have to check reCAPTCHA.
-If content or value of record(request) is bad, we usually get notification e-mail of 'Salesforce doesn't create this lead...' but we haven't received this email on this case.
After I posted this question, I found similar situation to me so I'd like to share this article but seems no solution yet....
https://stackoverflow.com/questions/58138707/google-recaptcha-unable-to-validate-in-time
Hi all,
I've got another information, when local client's time information is behind, lead/case from web-to-X seems to be disappared...
