Trying to deactivate a case record type but getting the following error
I checked the identity user profile and the case object isn't showing up over there #Service Cloud #Record Type #Sales Cloud
1 comment
Hi Shahwan,
You cannot deactivate any record type if they are in used. Remove that usage of the record type to the assigned profile (in your case which is 'Identity User').
- Goto Settings -> Users -> Profiles -> Select respective Profile (Identity User) -> Record Type Settings ->Select respective Object (Case).
- Change the Record Types and Page Layout Assignments to the --Master--
- Now you can uncheck the 'Active' checkbox and delete that 'Record Type'.
- After following all these steps if you still getting any issues then you can explore following links as well- link 1). (This record type cannot be deactivated because the following profiles use this record type as default. - Salesforce Developer Community) link 2). (Error ‘Profiles use this record type as default’ on record type Deletion or Deactivation (salesforce.com)).
Thanks!!
