Hi, we have implemented SSO / MFA using Okta and all SF users have downloaded the Okta verify app. One user (in addition to me, the admin) has access to Dataloader but they can't log in to it since we set up MFA. She keeps getting the 'invalid password' error, even though the correct password is being used. We've tried adding the security token to the end of the password, clearing cookies and cache, uninstalling and reinstalling Dataloader and switching her to use the SF verification app instead of Okta. Nothing works, the login history just keeps returning 'invalid password'.
It feels like we are stuck in a loop and I don't know how to break it. I can use Dataloader fine so we know it SHOULD work, it just doesn't.
Has anyone got any suggestions of things we can try?
In my case MFA was enabled so below worked for me:
1. Grant " Multi-Factor Authentication for API Logins" permission to profile.
2. Use Password Authentication instead of OAuth option.
3. Enter "password + single-use code" in the password field (single-use code: 6-digit number displayed in the app).
Reference here
