- Guidance to Show: Flows and quick actions and Recommendations
- Context object: Case
- Channel: Default
- Configure actions:
- Top Pinned: Verify Caller – Flow
- Unpinned: Reschedule Delivery – Flow
- Bottom Pinned: Log a Call – Quick Action (Case)
- Mark Verify Caller – Flow as mandatory
- Configure actions:
- Maximum Recommendations: 3
- Default Strategy: Offer strategy (Global)
- Strategy Settings: Case: Offer strategy (Case) I have configured actions & marked "Verify Caller – Flow" as mandatory. PFA the screenshot but still it's giving me an error - "We can’t find the 'Verify Caller – Flow' action in the 'Default' channel that's marked as mandatory."
13 answers
Please match your steps from below screenshots, Maybe you missed something
Also I passed the challenge, Hope you will solve it.
