Is there a way to disable case comments from completion against gamification missions? We really don't want our users to be rewarded for commenting on their cases. How can we do this?
7 answers
It makes sense to prevent rewards for low effort actions like case comments. You might want to review the mission criteria settings most gamification tools allow you to fine-tune which activities count. Disabling or excluding "case comments" should be possible through mission filters or rules.
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