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Hello, everyone! Omni-Channel notifications (new chat notification sound) have stopped working for SOME of the agents. It makes me believe that it's a client-sided issue and not on the salesforce side, since it happens to about 10% of the agents. Has anybody ever encountered this? I tried every fix I found online and it didn't do anything. No changes have been made to the org, nothing. Salesforce sound is on as well, it works whenever agents send messages but doesn't work whenever there's a new chat coming to them. I tried 4 different browsers (Chrome, Firefox, Opera, even downloaded Microsoft Edge) - none of them work. #Omni Channel #Live Chat  #Service Cloud #Notifications #Live Agent Chat #Live Agent Chat #Chat Notification Sounds

1 comment
  1. Dec 24, 2021, 6:36 AM

    Looks to be on Windows' end. Tried it on my Windows machine - doesn't work at all, tried on a MacBook - works perfectly. Would be glad if someone knows what to do in order to fix this :( 

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