Hi all,
Can a template for a Knowledge base article in Salesforce be customized to the point that you have fixed areas, size and style for the title, subtitle, heading and subsequent steps (meaning can we force content producers to adhere to a specific style and order in the articles through a real integrated template instead of copy paste from a different source e.g. word)? We want consistent fonts, style, and sections in each published article. Thanks!
7 answers
It's possible using custom metadata and creating a new list view button that harness the power URL auto-populate. Here is well explained article: https://tenetizer.com/knowledge-template-in-salesforce-lightning-knowledge/
