I have Leads mapped to different Queues based on the State where the Lead is. I'd like to build a flow that checks 10 minutes after the Lead is created if the Lead Owner is still a Queue. If it is, I'd like to send a notification out to the assigned Users in the Queue that there is a Lead up for grabs.
How can you add a Queue in the conditions of the flow as the Lead Source? I don't want to have to hard code it.
#Flows #Lead Management #Lead Assignment #Automation #Queues
3 answers
Hello, you can use scheduled paths for this one. In your scheduled path, check if the owner id starts with 00G. Then, get the group members, using the owner id, collect their user ids, shoot a notification. Let me know if you have any questions.
