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Hi All, We have a requirement to set the From address of the email action of our case object on a conditional basis. For example: Picklist Field Value = A, must use "abc@company.com" Picklist Field Value = B, must use "def@company.com" Assume both addresses are Organizational Wide Addresses. How can we dynamically set the email address, based on above condition, so the agent doesn't have to manually choose the from address each time? This could be achieved with multiple custom Quick Actions, multiple Page Layout Assignments, but is there a more scale-able option? Any help would be appreciated. Thanks in advance.
@Shubham Gupta We did this with the Email Action on Cases. You can create a formula in the the predefined values for the From Address on the email action. We change the From address based on the team it is coming from. This is a picklist field on Case. Your formula can use a CASE() function.
