does skill based routing feature exist in salesforce classic

Question

Sakthivel M · Accepted Answer

Hi Rasan, Skill based routing exists only Lightning.

Refer the salesforce help document - https://help.salesforce.com/s/articleView?id=sf.omnichannel_skills_based_routing_setup.htm&type=5

Available in: Lightning Experience

Saurabh Singh · Answer

Hi  @Rasan Amintha https://trailblazers.salesforce.com/profileView?u=0053A00000EWQ67QAH ,  Queue-based routing also exists only in Lightning. Refer to the documents by Salesforce:   https://help.salesforce.com/s/articleView?id=sf.messaging_route_queues.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.livemessage_managed_package_lex_differences.htm&type=5   Hope this helps! Thanks

does skill based routing feature exist in salesforce classic

Omni Channel

Related Learning

More Help