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Topics#Service CloudMaria El Ghaziri's Question
Maria El Ghaziri asked in #Service Cloud
Aug 5, 2021, 6:51 AM

How can I load embedded_svc.snippetSettingsFile in the Custom Snippet Settings File to use it in the community/experience in the Channel Menu?

I am using the Custom Snippet Settings File in a channel menu in experience cloud.

 

But when the page is loaded it gave me an error when I try to add this : embedded_svc.snippetSettingsFile.autoOpenPostChat = true;

 

I tried to debug the content of embedded_svc and it shows that it contains only parameters : menu and utils! THERE IS NO snippetSettingsFile

    console.log(window.embedded_svc.snippetSettingsFile); ---> UNDEFINED

 

#Service Cloud #Customer Service #Embedded Service #Embedded Service Code SnippetsHow can I load embedded_svc.snippetSettingsFile in the Custom Snippet Settings File to use it in the community/experience in the Channel Menu?

1 answer
  1. Tom Bassett (Vera Solutions)
    Aug 15, 2021, 2:24 PM

    Hello,

     

    I can see this question has been open for a while without a reply so thought I'd give this a try.

     

    Within the Experience Builder you can specify the Custom Snippet Settings File in the builder for Embedded Service Chat. 

     

    I believe for Channel Menu this has a label of Code Settings Name as shown here

     

    Hello, I can see this question has been open for a while without a reply so thought I'd give this a try.

     There is more on this specify for a Channel Menu here;  https://help.salesforce.com/s/articleView?id=sf.embedded_menu_code_changes.htm&type=5

     

    Thanks, Tom  

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