As we're a Belgian based company roughly half of our customers is Dutch speaking and the other half is French speaking. When creating contacts in Salesforce, we have decided to use English as input language, this also means that the contact salutation is Mr., Ms., or Mrs. When using the salutation as merge fields in mass emailing, we want to avoid that a French or Dutch speaking contact gets addressed with an Englisch salutation. Is there a way to automatically translate these salutations in merge fields based upon a language parameter? Many thanks in advance!
1 comment
@Rutger Verschaeve I see two possible options, go to the Salutation field and include other types of salutations or use Transklation Workbench and create such translations of the salutations. Translations are related to the language being used by the user then you have to define which is the approach. Third option possible use a custom readonly field which is automatically populated based on country of the contact using process builder.
