Can someone help me with Integration with ServiceNow bydirectional with Salesforce.
I followed the below steps while integrating in my local machine to practice myself, but now I have to task to perform at my workplace, just want to know is the same steps I have to follow or please correct me if I miss something
Created a connected application with callbackurl of external system, which gererated consumer and secrete key.
Now at ServiceNow level, I have created a token
Define scopes
Create a new Rest request, post
Is that what I have to do?
So everytime I have to create a case when incident or problem is created in serviceNow, do I have to create a rest request?
I appreciate your time.
Thanks in advance!
4 answers
You don’t always need to build custom REST calls. Tools like Skyvia (https://skyvia.com/data-integration/integrate-salesforce-servicenow) have connectors for both and can sync incidents and cases in both directions. Field mapping and UPSERT are handled out of the box, and you just run them on a schedule. If you need strict real-time, then ServiceNow outbound REST or IntegrationHub with Salesforce API/Apex is the way to go.
