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Topics#SecurityErin Ryan's Question
Erin Ryan (FactSet) asked in #Security
Sep 28, 2017, 2:55 PM

SSO & SFDC2 ADMIN2 courtesy user cannot access our org.

Salesforce support is having an issue accessing our SSO org to preform Configuration Service requests. They’ve provided a specified IP address which isn’t working. Has anyone experienced this issue ,and can provide guidance.
2 answers
  1. Ed Ruzol
    Sep 29, 2017, 11:53 PM
    Hi Erin,

     

    From what I understand, SFDC2 Admin2 is a courtesy user which will only be used by the Admin support team for Admin Request services. I believe it would be best to reach out to the support team via a case to have this checked from their end.

     

    Thanks!
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