It that a junction object? or lookup field?
When I find the answer for below question, I am curious about 3.
Many people says 3 is correct.
How could you do that??
Support engineer need to see a complete chronological list of field edit to a case, associated emails, case comments, and field edit to related objects in a single view while working on a case.How should the requirement be met?
1.Create a custom report
2.Create a custom view on the Case tab
3. Create a custom related list on the case
4.Create a custom Visualforce page
7 answers
While I agree that we need to know what you mean by custom, it is not a crappy question.
Nitish is right stating that what might seem like a custom related list is just a visualforce page.
You can also get 'custom' related lists on an object by using a lookup field which acts like a junction object. When creating a lookup field it gives you the option to put a related list on the object.
Here is some information regarding field types in Salesforce https://help.salesforce.com/articleView?id=custom_field_types.htm&type=0
This article explains a many to many relationship such as a junction object https://help.salesforce.com/articleView?id=relationships_manytomany.htm&type=0
Most of the requests that the field engineer is looking for can be accomplished by a related list. If you have field tracking turned on for the fields you would like to see changes tracked you can add the object field history related lists. The emails can also be tracked with the activity history related list. I am not sure what you need by the other requests so I do not know if they can be accomplished with a related list.
This article shows you how to customize/add related lists to your page layoutshttps://help.salesforce.com/articleView?id=customizing_related_lists.htm&type=0
