Workflow rule stopped working upon deactivating the administrator who created it.

Question

We had a system administrator leave our company. As a fellow system admin, I went in to deactivate his account this morning, and my outbound sales team started ringing me shortly thereafter to let me know a key workflow tied to the sending of emails had stopped working, as well as a specific report tied to that workflow were no longer populating data. Both this workflow and one report were created by him.

I reactivated his account and the workflow began functioning as intended, and the report started working again.

What steps do I need to take to ensure this workflow rule will continue to function without his admin account being active?

Chris Simmons · Accepted Answer

Hi David,   Is the System Administrator your Default Workflow User? ( https://help.salesforce.com/HTViewHelpDoc?id=workflow_defaultuser.htm&language=en_US )

David Wade · Answer

Turns out, this has to do with the Pardot connector Engage. The workflow rule is tied to some Engage process. I've opened a ticket there for further help. Thank you!

Workflow rule stopped working upon deactivating the administrator who created it.

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