Is there a way to remove a status from the calculation? (we would like to create a dashboard that shows the total time of "a combination of status, not all of them).
1 answer
If you add a Field Filter and use a Field filter like:
Filtered By:
Case History Status [not equa]l to New,
you can just select the Case History: Duration field and Summarize(Sum) to get the duration of just the Stautus values you want
