How can I capture the email address the original email was going to on a case that is set up email to case?

Question

My support email is setup as an email to case. I have a few other emails that filter into my support email. Is there a way to have a field that captures which email address the email was going to?

i.e:

An email went to support@test.com and another at training@support@test.com. They both create a case in Salesforce. I want to be able to capture which email address the email was going to.

Miglena Armutlu · Answer

Hello Valerie,   The following discussion may help:  http://salesforce.stackexchange.com/questions/30480/email-to-case-set-field-values-when-email-arrives   Thank you!

How can I capture the email address the original email was going to on a case that is set up email to case?

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