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Topics#Data ManagementJohn Bardwell's Question
John Bardwell (Unified Logic) asked in #Data Management
Aug 9, 2016, 5:07 PM

Why is a customer Opportunity field auto-populating when there is no default value or field dependency?

I have a series of custom fields at the Opportunity level and one of them is defaulting to a value that is 1) not the default (there is no default value) and 2) excluded from the picklist via a field dependency. However, when I enter the values for several other fields, including the controlling field, and save, this value still appears. I can manually remove it after saving, but when creating a new record it still shows up.

 

I removed the field dependency and assigned a new one, but the same thing occurs. When saving field by field, it appears that the value appears when I select a specific value in another field, which is not a controlling field. Does Salesforce "learn" what field values are often associated with each other and auto-populate based on that?
2 answers
  1. Nathan Graber (Accenture)
    Aug 9, 2016, 7:23 PM
    No, Salesforce does not "learn" and auto-populate any fields. It sounds to me like you have a workflow rule with a field update. To check for this, go to Setup... Workflow & Approvals... Workflow Rules. Sort the list of workflow rules by object so you can see all the Opportunity WFRs in one spot. Investigate each rule to see if one of them is set up to do a field update on this field under certain conditions.
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