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Topics#Data ManagementJan Watson's Question
Jan Watson asked in #Data Management
Jul 4, 2017, 12:37 PM

NSP 3 - Account Conversion - Not Working?

We are converting (in our Sandbox) from an old 2010 vintage NPSP - and want to move away from the old 1x1 Contact to Account model.  I've found the Account Conversion Utility, and have done everything to cleanup any errors.  However, when I run the Utility, it shows 100% Complete, but no batches run, and none of my 1x1 Contacts are separated from the Accounts - nor are any new Household Accounts created or the Individual Accounts converted to Household accounts.   Note - we had no Household Accounts prior to this conversion process - only Individual Accounts linked 1x1 with Contacts & other kinds of accounts for companies, Churches, etc. 

 

Am I missing something?  Isn't this what the Utility is supposed to do?
1 answer
  1. Ed Ruzol
    Jul 6, 2017, 1:17 PM
    Hi Jan,

     

    The Power of Us Hub is a one-stop resource center where customers of the Salesforce Foundation can find resources and training specific to nonprofit and higher education users, engage with one-another, and connect with employees, MVP’s in our community, and relevant partners. Please join the community below so you can get advice from the experts:

     

    http://www.salesforcefoundation.org/help/power-of-us-hub/

     

    Thanks!
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