Users emailing themselve cases.

Question

I have been asked to find out if there is a way to set up a user where he/she can email him or herself a case and it be automatically assigned to him or her. I have the cases set up where they are automatically assigned to the Email Salesforce-Case.

Jayson Morales · Answer

Hi Robin,

Please setup an assignment rule. This is used to define to whom case or lead is assigned based on the specified criteria. Please refer to the article below for the steps.

https://help.salesforce.com/articleView?id=creating_assignment_rules.htm&type=5

Hope that helps

Jayson

Users emailing themselve cases.

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