FavoriteJim Gaynor asked in #Customer ServiceFeb 12, 2018, 11:52 PMWhy can't my staff delete Cases in Wnter '18?The permissions always allowed staff to delete cases. With the upgrade to Winter '18 that has changed. I needed this to go back to the way it used to be.2 answersSortSort by DateSort by Most HelpfulSort by DateLoad more comments...Anha Singh (SaaSnic Technologies)Feb 13, 2018, 5:14 AMHi Jim Gaynor, Have a look here in below link: https://resources.docs.salesforce.com/210/latest/en-us/sfdc/pdf/salesforce_winter18_release_notes.pdf Thanks AnhaShow MoreAdd a commentWrite an answer...BoldItalicUnderlineStrikethroughBulleted ListNumbered ListAdd linkCode blockInsert imageAttach filesLink URLCancelSave0/9000Reply
Anha Singh (SaaSnic Technologies)Feb 13, 2018, 5:14 AMHi Jim Gaynor, Have a look here in below link: https://resources.docs.salesforce.com/210/latest/en-us/sfdc/pdf/salesforce_winter18_release_notes.pdf Thanks AnhaShow More